Many AncestryDNA customers received an email from Ancestry stating that their DNA sample has been destroyed, as requested – but they did not make any request.
This email is generating a significant amount of confusion and angst.
- These customers did NOT request that their DNA sample be destroyed.
- Many people weren’t even aware that their sample had been retained. It’s not clear that their samples have/had been retained at this point.
- Furthermore, many of these customers either have not signed up for the Human Diversity Project, or weren’t aware that they had.
Please note that destroying your DNA sample is NOT the same thing as removing or deleting your DNA RESULTS. The DNA sample is what is left over in the spit vial after processing. Your results would be unaffected. Deleting your results is an entirely separate and disconnected process not being discussed here.
Not an April Fools Joke
Yes, I know this is April 1st, but this is not an April Fool’s Joke, nor is it spam or a phishing attempt. The return email address seems quite legitimate, the same as other Ancestry communications, and Ancestry is aware that it was sent.
This appears to be an erroneous email issue. We have no idea what subgroup of customers received this email. Don’t you just hate it when your email system goes rogue like that:)
Several people have contacted Ancestry support and have been told a number of things:
- It’s an erroneous email and Ancestry is having problems with their email system.
- Their sample has NOT been destroyed.
- Ancestry cannot tell them which sample is being referenced, for people who manage multiple samples.
- Ancestry will get back with them.
I should also mention that this is not the first time this exact same thing has happened. Someone forwarded me this same email last fall.
It’s unclear whether any samples were actually destroyed, although I suspect this truly is simply an email issue.
However, as a consumer, it really doesn’t matter because there is nothing you can do with your stored sample at Ancestry anyway. No upgrades are or ever were available. Ancestry already destroyed their Y and mitochondrial DNA database in 2014, so that kind of testing clearly isn’t going to happen.
Currently, during the kit activation process, you consent or do not consent to DNA sample storage.
You, the customer, cannot access this archived DNA for any reason, and there are no product upgrades. Ancestry’s short-lived health product required a new sample for processing.
There is no reason that benefits the customer to allow Ancestry to archive their DNA. If you opt-in to Ancestry’s Human Diversity Project, Ancestry will retain your DNA sample for additional processing.
You must explicitly choose to archive or not during kit activation.
It wasn’t always this way. For a long time, there was a question about whether or not the customer’s DNA sample was actually retained after processing. I’m still not sure about mine, because I was one of the earliest testers before the current options had been put in place. Here’s my 2012 consent process. In 2015, when Ancestry began monetizing our DNA, Judy Russell wrote about that here and I wrote about it here.
I should request the destruction of my DNA samples after this settles down and see what happens.
Hmmm…this could be confusing. For people who DID request the destruction of their DNA sample, and received this email, how do they know if their sample has actually been destroyed or if the email is erroneous? But I digress…
Opting-In or Out of the Human Diversity Project
Unless you opted-in to the “Human Diversity Project” which is Ancestry’s research project where they sell either your DNA or access to your DNA to collaborators or partners for unspecified research, there is no reason for Ancestry to retain your actual DNA sample.
Their email confirmed that their Human Diversity Project research partners perform additional processing on your DNA sample.
You can check or change your research consent settings under the “Settings” gear on the far right of your DNA page.
You can opt-in or out at any time, but if your DNA is already being used in a project when you change your mind, revocation of consent is not retroactive. Your DNA just won’t be used for any future research initiatives.
Here’s Ancestry’s Informed Consent document discussing the Human Diversity Project that everyone considering that option should read, thoroughly. Understand that you will not be notified if or when your sample is being used, nor what the research is for. I would be a lot more comfortable if customers could opt-in for specific research subjects/projects and it wasn’t just a “black box” of consent. Personally, I want to know where my DNA is and what it’s being used for.
If you have questions about any of this, please contact Ancestry support for clarification.
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Very Interesting – I requested that my DNA sample be destroyed last August. They have never done it.
I would suggest calling them…but maybe not today:)
Well, at least I don ‘t need to worry about my info having been hacked. Send like I remember there was a breach of their system sometime in the not so distant past
Not of any DNA results. The DNA has always been secure.
I started to write an opinion about Ancestry due to my inability to obtain my husband’s raw DNA sample from them. He’s not asking to cancel his account or anything. I decided to delete my opinion, because I don’t want to hurt anyone’s feelings if they work there. I’m glad I’m sticking with FamilyTreeDNA and MyHeritage, and I’ll just leave it at that.
Let me clarify, I asked them multiple times for the raw data file, not the actual sample! Thanks for letting me air my concern.
You can download it yourself on his kit page signed in as him or if you are a manager, you can do it. I would imagine ancestry can’t legally give it to YOU since it’s not your DNA. Check his page for the down load link. I have all the kits I manage stored on my home computers.
I ordered my Ancestry DNA test back when autosomal was all they did.
Maybe I was dreaming at the time, but I am fairly certain they said they would either NOT store your sample or would destroy it after testing. And that this was cited as part of their actions towards privacy. I know that changed between then and now, but I really don’t know what they did with my sample, so I will ask them.
That could be interesting.
Just getting through to someone who knows the facts can be a struggle sometimes.
Especially something that particular.
Thank you for getting this info our so quickly and clearly noting what is known, what isn’t known and moving those at least from the unknown unknown
The fact is simple – Ancestry is losing it. Their back-end servers are totally inadequate to handle the customer load their profit seeking bean-counters have signed up. Other cracks in the system (such as this) are showing up every day. What will be next? Buyer (DNA tester) beware.
I received a msg from email@example.com this morning — the first line is: “Thank you for contacting Ancestry in regard to you needing some support.” I received the msg yesterday about destruction of my DNA sample. I was confused about receiving the message as I did not remember making the request. I posted on Facebook and received numerous comments that it was a scam and to ignore it. Knowing that my name, email address, and the two DNA samples I am identified with were correct I wondered if my account had been hacked.
I tried contacting them online and got to a support person who seemed to be as confused about it as I; I ultimately thanked her for her time and closed the chat line. I assume this is what generated the msg this morning. It is interesting that there seems to be nothing from corporate ancestry.com concerning the sending of these messages to random individuals. I was unaware about this being a second round of messages.
I appreciated seeing your info and realizing it was from them and I had not been hacked but it is really incredible that they apparently don’t have a clue what is going on.
You’d think they would inform their customer service employees.
Costs too much I suppose. Time is money.
Ah, one of the perils of working remotely from home for customer service groups!!