Sadly, Genos (original article here) is discontinuing both its service and supporting the customer portal to access your results. This means that if you tested with Genos, you need to download your raw data file now (before June 22, 2020) to be able to utilize your raw DNA with other providers that accept an exome file.
What I liked about Genos, aside from the medical information and easy-to-use platform, was that instead of selling your data for research, with them retaining the money, they provided a platform for you to make your DNA available for studies. The study organizer would contact you directly, and you could choose based on the study involved. That’s much more transparent and fair to the consumer than other models where you consent generally, but literally have no idea where your DNA is, or who is using it for what type of study.
Here’s what the email from Genos said.
Download your raw data file now.
Sign in to your account at Genos. You’ll see the following options on the Data Download page:
I recommend downloading your data in all of the available formats. Be sure to name the files something familiar, so you know what they are. On a PC, these files download into the Downloads folder, and you’ll need to rename and move them.
You can upload your file to Promethease to receive similar medically focused results. I wrote about my experience with Promethease, here.
I hate to see a good product bite the dust. RIP Genos.