Obtaining Help with DNA

helix graphicI’ve always made it a policy to reply to every e-mail or information request that I receive.  The good news is that my blogs have become very popular.  The bad news is that I now receive literally hundreds of e-mails every day, many asking questions or for advice, and I just can’t keep up anymore.  So, I’ve assembled this information which provides direction for most of the types of inquiries I receive.

First, my www.dna-explained.com blog is free, fully key word searchable and has hundreds of articles.  So if you want to find out about autosomal tests, for example, just type the word “autosomal” into the search box and a list of articles about autosomal testing will appear.

If you are requesting information about the different types of DNA tests to take, visit this link:  http://dna-explained.com/?s=4+kinds

If you are requesting information about Native American DNA testing, visit this link:  http://dna-explained.com/2012/12/18/proving-native-american-ancestry-using-dna/

If you are an adoptee, visit this link:  http://dna-explained.com/2012/07/30/adoptee-resources-and-genetic-genealogy/ and this link http://dnaadoption.com/AboutUs.aspx

If you are looking for Melungeon information, read this paper: http://www.dnaexplain.com/Publications/PDFs/MelungeonsMulti-EthnicPeopleFinal.pdf

If you want to know which testing company to use, see Consulting and Products, below.

If you have a general or specific DNA question, try searching my blog.

ISOGG (International Society for Genetic Genealogy) has a robust wiki as well:  http://www.isogg.org/wiki/

If you want to learn about DNA and genetic genealogy, visit this link:

http://dna-explained.com/2014/01/24/genetic-genealogy-the-basics-and-beyond-by-emily-aulicino/ and this one https://sites.google.com/site/wheatonsurname/beginners-guide-to-genetic-genealogy

You can also join several online lists, which are great places to ask questions and learn, such as:

The primary genetic genealogy list:


The DNA Newbie group: https://groups.yahoo.com/neo/groups/DNA-NEWBIE/info

FaceBook has an ISOGG group.

Other mailing lists:


Consulting and Products

For a long time, I’ve tried to answer basic questions for people, for free.  However, recently the volume has increased to the level that I can’t do that anymore.  Plus, trying to skim a question to help someone with a quick answer leads to errors and some days, I receive dozens.  Hopefully, the sources above, plus the breakdown below, will answer most questions for most people. 

If you want to know which testing company to use, and why, the answer is “it depends,” based on your goals, who you have available to test, the products and services currently being offered by the testing companies, how thorough you want to be, and your budget.  You can purchase a Quick Consult at http://www.dnaxplain.com/shop/features.aspx for a personal recommendation based on your circumstances.

If you have questions or want to learn about your Y DNA or mitochondrial results, and have tested at Family Tree DNA, you can purchase a Personalized DNA Report at http://www.dnaxplain.com/shop/features.aspx.  These are heirloom quality and range from 80-100 pages.

If you are a previous client and want your report updated, I do that on an individual basis, based on what has changed.  Typically updates run from $50 to $200.  Contact me for specifics.

If you are a previous client with questions or are looking for direction, you can purchase a quick consult at http://www.dnaxplain.com/shop/features.aspx.

If you have a quick question about DNA results, you can purchase a Quick Consult at http://www.dnaxplain.com/shop/features.aspx.  Quick consults are designed to answer quick and relatively simple questions that take less than an hour in total.  If your question involves complex family relationships and takes more than a paragraph or so to explain, it’s will probably take more than a quick consult to unravel.  In that case the quick consult would tell you what would be involved unraveling your mystery, not provide you with the answer.  If you have a complex problem, contact me before purchasing a quick consult.  I do not provide consulting by phone.

If you have a question about who in your family to test to determine what, you can purchase a DNA Test plan available at http://www.dnaxplain.com/shop/features.aspx.

If you are looking for someone to work with you through complex autosomal DNA and genealogy results, I am not accepting new clients for these types of cases, but I am referring people to a colleague.

If you are looking for genealogical assistance, please visit www.apgen.org.

If you are a member of one of the DNA projects for which I’m a volunteer administrator, and your question is project related, or you are inquiring about the project, I’ll do my best to help you or refer you to someone who can.  Please be specific with your question and tell me which project you’re asking about.

I hope you have found this information useful. Best of luck on your genetic genealogical journey!  I hope you unlock the mystery of your ancestors!

14 thoughts on “Obtaining Help with DNA

      • Roberta, hope you can edit posts, specifically the one from Bruce. FTDNA tells people never to share their login info with anyone, much less on a public forum.

      • Thank you for adjusting Bruce’s post. He should now change his password for his account to avoid anyone else from accessing it, in case someone saved the information.

  1. Roberta,
    I, for one, really appreciate all the help you have given this past year. Thanks for providing all the info on where to look for help. Look forward to learning more as I read your blogs.
    Kent Malcom

  2. Roberta, this is a major change of policy for you. May I suggest adding another permanent link to your Home Page? Beside “Home,” “About Me,” etc., add another permanent link that says “Help” and link it to this blog. Then get a little rest. You deserve it!

  3. Roberta, your blogs are always good and have always enjoyed your classes. You are wonderful and have learned and discussed so much. Pamela Buchstaber formerly Smith

  4. Pingback: DNAeXplain Archives – Basic Education Articles | DNAeXplained – Genetic Genealogy

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