When I ordered my Ancestry autosomal kit, called AncestryDNA, I said that I’d blog my way through the process so you can join me. The kit arrived in about ten days, and then it laid on my desk for the next two weeks, looking at me accusingly every single day, silently nagging me. Today, I capitulated, like I had been meaning to do every single day for the past two weeks.
I opened the kit and followed the instructions to register the kit. Easy enough. Enter the bar code on the vial. That bar code connected the kit with my account at Ancestry, and after I entered the code, I saw this next form as part of the activation process.
They ask for my birth year, which they indicate they use in relationship calculations. That certainly seems kosher, so I entered mine. And no, the year displayed above is not my birth year. I’m pretending just for today:)
I clicked on gender and then I clicked in both the Consent Agreement and the Terms and Conditions boxes. I was just about to click on the “Activate this test” button when that little voice started to speak to me.
Now long ago, I used to ignore that little voice, much to my own detriment. When I was younger, it used to say things to me like “you should do what your mother said.” I hated it. When I was in college, it used to say things like “you really should go home and study statistics rather than have another beer.” I REALLY hated it then. I won’t even tell you what it said when I got engaged the first time. You get the idea.
But that little voice said to me, “Hmmm, that’s odd. Why two things to click?” And having always suffered when I ignore the little voice, I’ve finally learned to pay attention, for the most part.
So I went and clicked on both the “Consent Agreement” and the “Terms and Conditions” links, and was I ever glad that I did.
The words “Consent Agreement” look so benign, especially after working with Family Tree DNA’s consent agreement which is about 2 sentences and very straightforward. This one is anything but, AND, I was mortified to see what I was consenting to, other than what I expected, which was to process my kit for genealogy purposes.
Let me say right here and now that you do NOT have to agree to the Consent Agreement to activate your kit, although it doesn’t say that on this page. And given where this box is placed, it certainly gives the impression that you need to click both these boxes to activate the kit, but you don’t. The word “optional” doesn’t appear. There is also nothing to alert you, on this page, that what you are consenting to is research, not simply consenting for your test to be run. Whoda thought???
I did not agree to the Consent Agreement. I did agree to the Terms and Conditions, which are required, and my kit was activated. I’m betting most people don’t even read this verbiage, and I’m betting Ancestry is counting on that fact. In this techno-world, people have come to expect that you have to “click” to agree to whatever, so they click because they feel they have no other option if they want the product…in this case…to activate the kit which they have aleady purchased. While this is the case for the Terms and Conditions, it’s not for the Consent Agreement, which should really be termed optional.
What You’re Giving Consent For
- Unnamed and unidentified research projects that Ancestry can identify so long as they fall under their “Human Genetic Diversity Project.”
- Ancestry will be using, and potentially SELLING your DNA results, including MEDICAL and genealogical information.
- In the Terms and Conditions, which is required to activate your kit, you are granting them a TRANSFERRABLE LICENSE to any information you put into ancestry, plus your DNA results. See items 4 and 7 in the Terms and Conditions section, below.
Oh yes, and just for grins and giggles, here is what they have to say in section 10 about quality, just in case you were wondering:
“In addition, we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of the AncestryDNA Website, Content or Service.”
When I gave consent at 23andMe, I signed something very similar to this. But 23andMe is a company that specializes in health traits and risks. I EXPECT them to be doing research. In fact, they are very up-front about the fact that they are doing this. I WANT them to make advancements in science based on crowd-sourcing.
But Ancestry.com is not 23andMe. Their primary purpose in life is not medical testing or health traits. It’s genealogy and family history. I ordered this test to discover more about my family history, to be matched against others who also took the test, not to make my DNA available outside of that realm.
I had to agree to the Terms and Conditions, so whether I want my DNA and genealogy records to be transferrable to whomever, wherever, whenever, or not, they will be. That is apparently the price of admission to genealogy testing, at least autosomal testing, at Ancestry.com.
When I saw that Ancestry gave away thousands of kits initially, followed by selling several thousand more at $99, I wondered how it was that they could afford to do that when the same test, in essence, was being sold by Family Tree DNA for $289 and by 23andMe for $299. Maybe the verbiage that includes medical information tied to genealogy information and the requirement to give up rights to your information in order to test is part of the reason that they can afford to sell this test for $99. Hmmmm….
Maybe that little voice that was saying to me, “if it sounds too good to be true, it probably is,” is right.
Of course, the next step in the kit activation process are prompts to begin your genealogy tree or to upload your GEDCOM file. If you’re going to take the autosomal test, Ancestry’s matching would be very ineffective without the tester providing genealogy information about themselves. I did enter a few generations, as I wasn’t about to upload my entire GEDCOM file, but I also realize that I’ve forever released the information I entered, including the names of my parents and my birth year, into the great transferrable abyss. The little voice is not happy with me. I’m just not convinced that this is ultimately in my best interest.
Below, Ancestry’s Information and Consent Form as well as their Terms and Conditions are copied directly from their webpage. All verbiage, links, highlighting, etc., from here down, is entirely theirs.
Information and Consent Form
We would like you to be part of a research project. This Consent Form gives you information to help you decide if you would like to participate in the research project to be performed by Ancestry.com DNA, LLC (“AncestryDNA,” “us” or “we”). We believe in being transparent so you can understand this consent form and what we are attempting to accomplish through the research project described below. If you have any questions, please contact us using the information below and feel free to discuss your participation with anyone you choose in order to better understand this research project and your options.
Anyone who is using the AncestryDNA service to find out about their genetic ancestry may also voluntarily participate in this research project. You do not have to be in this research project if you don’t want to.
If you are the parent or guardian of a minor who may wish to participate in this research project, you should talk with your child and go over the information in this form with him/her before you and your child make a decision about whether to participate. Your child does not have to participate if he/she does not want to.
Please read this Consent Form carefully; you should print out a copy and keep it somewhere safe. A copy of it is also always available on our website.
1. What is the research project?
The AncestryDNA’s Human Genetic Diversity Project (“The Project”) will collect, preserve and analyze genetic information, genealogical pedigrees, historical records, surveys, medical and health records and other information (collectively, “Information”) from people all around the world in order to better understand human evolution and migration, population genetics, ethnographic diversity and boundaries, genealogy, and the history of our species. Researchers hope that the Project will be an invaluable genealogic tool for future generations and will engage the interest of a wide range of scholars interested in genealogy, anthropology, evolution, languages, cultures, medicine, and other topics. The Information will not be used for medical purposes in the treatment or diagnosis of any individuals.
This Consent Form is consistent with National Institutes of Health Regulations and Ethical Guidelines and explains:
2. What information will be collected?
The Project will collect genetic, genealogical and health information that has been stripped of any personally identifiable information in order to study the history of our species. Genes are in your cells, and they are what make you different from anyone else. Some genes control things like the color of your hair or eyes. Genetic information includes your genotype that is discovered when AncestryDNA processes your saliva or is otherwise provided by you to AncestryDNA (the “Genetic Information”) when you choose to use the AncestryDNA service. Genealogical information is your pedigree, ethnicity, family history, and other information about you that is either provided by you or is gleaned from publicly available documents on Ancestry.com’s website and other locations (the “Genealogical Information”). Health information includes self-reported information from you such as medical conditions, diseases, other health-related information, personal traits, and other information that is either provided by you or is gleaned from publicly available sources, documents on Ancestry.com’s website and other resources (the “Health Information”).
In all cases for this Project, personally identifiable information about specific study participants (such as name and birth date) is removed from the Information before it is compiled as part of this Project.
The Project will take all of this information (that is already stripped of personally identifiable information) and compile it into a single data summary to minimize the possibility that any individual participant can be identified by any researcher or other individual from the Information.
3. How will the information be used?
Your Information will be combined with others and used to further the Project’s objectives of increasing our understanding of the components that define the history of our species. Discoveries made as a result of this research could be used in the study of genealogy, anthropology, evolution, languages, cultures, medicine, and other topics. In any publication of the studies or results, the genetic, genealogical and health information will be stripped of any personally identifiable information.
4. How do I take part in the Project?
To participate, you need to follow the instructions on our website to submit a Test Kit (i.e., a cheek swab sample).
Study staff may contact you to ask you to complete a questionnaire or to ask you if you are willing to be interviewed.
5. What are the costs and will I receive compensation?
The costs of participating in the Project and having your DNA analyzed are the same as having your DNA analyzed on Ancestry.com and not participating in the Project. You will not be charged for participating in the Project.
You will not get paid for being in this Project. The sample(s) you provide for this genetics Project might benefit AncestryDNA in the future. AncestryDNA will own the results of the research and any subsequent publication of the results. You will remain the owner of the samples you provide. Your samples will be stored until AncestryDNA destroys them.
6. What are the benefits of participating?
Participating in this Project may not benefit you directly. But your participation in this Project will assist scientists to better understand our species, including our shared anthropology and medical and genetic traits. Your individual DNA results will be communicated to you regardless of whether or not you consent to be in this Project, including information about genetic relatives, geographic origin, and ethnicity.
7. Are there any risks to participating?
8. How will you protect my information?
Be aware that your study records (which include your genetic and other information as described above) will be shared and copied as needed for the Project.
9. Could my participation end without my consent?
AncestryDNA has the ability to terminate the Project in its discretion without your consent. AncestryDNA will protect your Information even after the study is terminated.
10. How do I withdraw from this Project?
Participation in this study is purely voluntary. You can decide not to be in this Project and, at any time, you may choose to withdraw some or all of the Information provided by sending a request to firstname.lastname@example.org. There will be no penalty to you, and you won’t lose any benefits. AncestryDNA will cease using your Information for the Project as soon as it reasonably can after receipt of your request. Any research using your Information that has been performed or published prior to this date will not be reversed, undone, or withdrawn.
If you choose not to participate in the Project, you will still receive your genetic information (i.e., genetic relationships/matching and ethnicity).
11. Further Information and FAQs.
You can ask questions about this research Project at any time. You can contact AncestryDNA at any time if you have any concerns or complaints or if you have questions about the Project. If you wish to contact us then you can do so as follows;
AncestryDNA Member Services
360 W. 4800 N.
Provo, Utah 84604
801-705-7000 or fax to 801-705-7001
If you have questions about what it means to be in a research study, you can call Quorum Review (a research ethics board that reviews this study) at 888-776-9115 begin_of_the_skype_highlighting 888-776-9115 end_of_the_skype_highlighting, or visit the Quorum Review website at www.quorumreview.com.
Ancestry.com DNA, LLC
US Terms and Conditions – Revision as of May 3, 2012
Welcome to AncestryDNA. We offer DNA testing and genealogical analysis to help users discover, preserve, and share their family history. Below are our detailed terms and conditions which you must read and accept before using our services.
These Terms and Conditions apply to users visiting or registering on or after May 3, 2012. For existing Users (as defined below), these Terms and Conditions will be come effective on June 3, 2012. For the previous version of the Terms and Conditions, please click here.
Please note that hyperlinks embedded in these terms and conditions (this “Agreement”) may only be accessed through our website. If you are reviewing this Agreement through mobile devices, you may need to visit the website to use the hyperlinks.
Before using this website, ordering a DNA testing kit or having access to the results of the DNA testing, you must review and accept this Agreement which defines your rights and responsibilities as a user of the website and DNA testing service (“User”) operated by Ancestry.com DNA, LLC (“AncestryDNA” or “we”) and located at AncestryDNA.com or via the section of Ancestry.com’s website located at dna.ancestry.com (the “AncestryDNA Website”). The AncestryDNA Website is operated and services are provided in the United States of America. DNA testing and access to the AncestryDNA Website are governed by this Agreement, which, in turn, is governed by the laws of the State of Utah and the United States. Registering as a User and having DNA tested as a part of this service results in your personal and genetic information being stored and processed in the United States, and you specifically consent to AncestryDNA’s storage and processing the DNA and other personal data you submit. The AncestryDNA Website and services provided herein are intended for adults. If any minor gains access to the AncestryDNA Website, the parent or guardian of that minor will be held strictly responsible for that minor’s actions. If you submit a DNA sample of a minor, you must represent that you are the minor’s parent, legal guardian and/or have explicit permission from the minor’s parent or legal guardian. If you do not agree with any provision of this Agreement, or if you have any objections to the AncestryDNA Privacy Statement, you must not use the AncestryDNA Website or be a User.
2. Description of Service
AncestryDNA is part of the Ancestry family of websites, which includes, among others, ancestry.com, rootsweb.com, and familytreemaker.com, as well as international websites such as ancestry.co.uk, ancestry.de, ancestry.fr, ancestry.it, ancestry.se. AncestryDNA offers both a DNA test to help discover your ancestors and an online service where Users view the results of their DNA test (together the “Service”). The AncestryDNA Service can be used in conjunction with the Ancestry family of websites to enable Users to discover, research, and save family history by searching extensive databases of records on www.ancestry.com’s website (or through certain other websites in the Ancestry family of websites) and by utilizing Ancestry.com’s family tree services. AncestryDNA Users and users of the Ancestry family of websites may also communicate with each other in order to collaborate and exchange family history related information (the “Ancestry.com Community”).
3. Limited Use License
The AncestryDNA Website contains graphics, information, data, user generated information, editorial and other content accessible by users (the “Content”). All Content is owned, licensed to and/or copyrighted by AncestryDNA and may be used only in accordance with this limited use license. The AncestryDNA Website is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws. You may use the Service, access the Ancestry Website, use the graphics, information, data, editorial and other Content only for personal or professional family history research. Republication or resale of any of the Content or other protected data is prohibited. You may use the software provided on the AncestryDNA Website only while online and may not download, copy, reuse or distribute that software, except where it is clearly stated that such software is made available for offline use. AncestryDNA and its licensors retain title, ownership and all other rights and interests in and to all information and Content on the AncestryDNA Website. Bots, crawlers, spiders, data miners, scraping and any other automatic access tool are expressly prohibited. Violation of this limited use license may result in immediate termination of your membership and may result in legal action against you.
Each of the Ancestry family of websites is subject to terms and conditions different from those found here and it is your responsibility to ensure that you have read and understood them before using those websites.
4. DNA Testing
All DNA testing performed by AncestryDNA on samples submitted for testing or by uploading a digital version of a DNA analysis is done for genealogical research only, including population and ethnic group-related analyses, and not for individual medical or diagnostic purposes. Before providing a DNA sample for testing, you represent that you are eighteen (18) years of age or older. In addition, you represent that any sample you provide is either your DNA or the DNA of a person for whom you are a legal guardian or have obtained legal authorization to provide their DNA to AncestryDNA. By submitting DNA samples to AncestryDNA, you give permission to AncestryDNA to extract the DNA from the samples, perform genetic tests on the DNA using test methods available now and developed in the future, to disclose the results of the tests performed to you and others that you authorize, to store the samples for additional genetic testing and archiving purposes, and to store the results of the DNA tests in accordance with this Agreement and with the AncestryDNA Privacy Statement. Any DNA sample submitted to us cannot be returned and shall be stored by AncestryDNA or its agents. AncestryDNA does not claim any ownership rights in the DNA that is submitted for testing. Any genetic information derived from the DNA continues to belong to the person who submitted the DNA sample, subject only to the rights granted to AncestryDNA in this Agreement. In addition, you understand that by providing any DNA to us, you acquire no rights in any research or commercial products that may be developed by AncestryDNA that may relate to or otherwise embody your DNA.
By submitting DNA to AncestryDNA, you grant AncestryDNA a transferable license to use your DNA, and any DNA you submit for any person from whom you obtained legal authorization as described in this Agreement, and to use, host, sublicense and distribute the resulting analysis to the extent and in the form or context we deem appropriate on or through any media or medium and with any technology or devices now known or hereafter developed or discovered. You hereby release AncestryDNA from any and all claims, liens, demands, actions or suits in connection with the DNA sample, the test or results thereof, including, without limitation, errors, omissions, claims for defamation, invasion of privacy, right of publicity, emotional distress or economic loss. See indemnification provision below.
If you are a User residing outside the United States and providing a DNA sample, you confirm that this submission is not subject to any export ban or restriction in the country in which you reside. You also agree that you have the authority, under the laws of the state or jurisdiction in which you reside, to provide the representations in this Agreement and you explicitly waive any laws or regulations relating to DNA testing and storage from the state or jurisdiction in which you reside. You agree that the sample will be tested and stored in the United States as provided in this Agreement. You further agree that you may only be accessible through the AncestryDNA Website and that you may not be able to use the results in a website targeted to your country of residence or hosted outside the United States.
5. Rules of Conduct
Before using the AncestryDNA Website, you agree to comply with all applicable laws and refrain from infringing any third-party rights or interests (for example, privacy and intellectual property rights). You must also agree that you will provide valid and complete contact information, and that you will always have a valid email address on file with AncestryDNA. In addition, the following policies are part of this Agreement and must be followed anytime you access the AncestryDNA Website:
A. You must not post or publish any information that you know is false or misleading, such as impersonating any person or entity, falsely misrepresenting your affiliation with any person or entity, falsely claiming an endorsement that you do not have, or misrepresenting that you are an employee or representative of AncestryDNA or otherwise affiliated with AncestryDNA.
B. You must not reproduce, copy or sell any portion of AncestryDNA or AncestryDNA database contents or systematically download the Content and data of the AncestryDNA database to make or populate another database or for any other purpose.
C. You must not interfere or attempt to interfere with the AncestryDNA Website in any manner. For example, you may not use any software program, virus or routine to block, obscure, overwrite or modify any Content or web pages or to destroy the software, hardware or telecommunications equipment of the AncestryDNA Website or another person.
D. You must not use the information from the AncestryDNA website or DNA tests in whole or in part for any discrimatory or otherwise illegal activity (for example, to make insurance or employment decisions).
These Rules of Conduct are not exclusive. If we believe, in our sole discretion, that you are in breach of this Agreement, are acting inconsistently with the letter or spirit of this Agreement or otherwise interfering with the efficient management or delivery of the AncestryDNA Website, Service or Content, we may limit, suspend or terminate your access to our AncestryDNA Website. In such a case, no portion of your subscription payment will be refunded. Should we decide to suspend or terminate your access for any reason other than your actions or omissions which we believe to be inconsistent with this Agreement we will refund to you any unused portion of your payment, which will be your sole and exclusive remedy upon such a suspension.
6. AncestryDNA Fees and Payments
Users of the AncestryDNA Website may be unregistered visitors or paying members. The different payment options and services offered will be published on the AncestryDNA Website or at the time a DNA test or other service is offered. The terms and conditions applying to such items or services will be incorporated into this Agreement.
You must be 18 years or older to order the AncestryDNA Service. You must provide AncestryDNA with accurate, complete, and up-to-date registration information. Failure to do so will constitute a breach of this Agreement.
Cancellations and Refunds Cancellations may be made by calling AncestryDNA at 1-800-958-9124 begin_of_the_skype_highlighting 1-800-958-9124 end_of_the_skype_highlighting and providing the same information that you provided when you ordered your AncestryDNA Service. If you cancel within the first 30 days of placing your order, and before you returned a DNA sample to AncestryDNA, you will receive a refund equal to the price paid for the AncestryDNA Service minus $25. If you cancel within the first 30 days of placing your order but after you have returned a DNA sample to AncestryDNA, you will receive a partial refund equal to one half of the price paid for the AncestryDNA Service. AncestryDNA does not refund shipping & processing charges or any applicable taxes paid. Your credit will be provided via the credit card you used to purchase the AncestryDNA Service. Please allow a reasonable time for the credit to reach you.
Replacement Testing Kits Should you require a replacement DNA testing kit, you may call AncestryDNA at 1-800-958-9124 begin_of_the_skype_highlighting 1-800-958-9124 end_of_the_skype_highlighting and providing the same information that you provided when you ordered your AncestryDNA test. Replacement kits are $25 per kit (plus applicable shipping and handling).
Prices Subject to Change. Prices may be changed by AncestryDNA at any time.
7. User Provided Content
Portions of the AncestryDNA Website allow you and other Users to contribute material to be displayed on the AncestryDNA Website (“User Provided Content”). For User Provided Content, AncestryDNA is merely hosting and providing access. We cannot, and expressly do not, accept any liability with regard to such User Provided Content (including with respect to its accuracy). While we cannot preview or monitor User Provided Content, we may apply, at our discretion, automated filtering tools to monitor and/or delete any content that AncestryDNA believes to be in violation of this Agreement. We reserve the right to act expeditiously to remove or disable access to any User Provided Content that we believe violates this Agreement. We are also sensitive to the copyright and other intellectual property rights of others. For complaints regarding copyright infringement, illegal or inappropriate content, click here.
The decision to upload information to the AncestryDNA Website is your responsibility and you should only submit content that belongs to you or that will not violate the rights of others. Be aware that content belongs to the creator of that content and you should not reproduce or submit anything without permission of the owner. By submitting material to the AncestryDNA Website, you represent that you have the right to do so or that you have obtained any necessary third party consents (e.g., under privacy or intellectual property laws). Upon the request of AncestryDNA you agree to furnish AncestryDNA with any documentation, substantiation and releases we deem necessary or appropriate to verify and substantiate your compliance with this provision.
By submitting User Provided Content to AncestryDNA, you grant AncestryDNA a transferable license to use, host, sublicense and distribute your submission to the extent and in the form or context we deem appropriate on or through any media or medium and with any technology or devices now known or hereafter developed or discovered. You hereby release AncestryDNA from any and all claims, liens, demands, actions or suits in connection with the User Provided Content, including, without limitation, any and all liability for any use or nonuse of your User Provided Content, claims for defamation, invasion of privacy, right of publicity, emotional distress or economic loss. Except for the rights granted in this Agreement, AncestryDNA acquires no title or ownership rights in or to any content you submit and nothing in this Agreement conveys any ownership rights in the content you submit to us.
Any sweepstakes, contests, raffles or other promotions (collectively, “Promotions”) made available by AncestryDNA may be governed by rules that are separate from this Agreement. If you participate in any Promotions, please review the applicable rules as well as our Privacy Statement. If the rules for a Promotion conflict with this Agreement, the Promotion rules will apply to those specifically conflicting sections only.
9. Modifications to this Agreement
AncestryDNA has the right, at its sole discretion, to modify this Agreement at any time. Changes will be posted on the AncestryDNA Website and by changing the date of last revision on this Agreement. If any portion of this Agreement or any change to the AncestryDNA Website is unacceptable to you or will cause you to no longer be in compliance with the Agreement, you may cancel your subscription by following the instructions in this Agreement. Continued use of the AncestryDNA Website following posted changes in this Agreement means that you accept and are bound by the changes.
10. Liability Disclaimer
No Warranty. We make no express warranties or representations as to the quality and accuracy of the Content, AncestryDNA Website or Service, and we disclaim any implied warranties or representation to the maximum amount permissible under applicable law. We offer the DNA testing and AncestryDNA Website on an “as is basis” and do not accept responsibility for any use of or reliance on the AncestryDNA Website, Content or Service, or for any disruptions to or delay in the AncestryDNA Website, Content or Service. In addition, we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of the AncestryDNA Website, Content or Service. AncestryDNA does not guarantee the adequacy of the Service or AncestryDNA Website or compatibility thereof to your computer equipment and environment and does not warrant that this AncestryDNA Website, the Content, the Service, its servers, or any emails which may be sent from AncestryDNA are free of viruses or any other harmful components. AncestryDNA does not control or endorse any actions resulting from your use of the AncestryDNA Website, Content or Service and specifically disclaims any liability regarding any actions that may result from your use of the Service or AncestryDNA Website.
Limitation of Liability; Exclusive Remedy.We limit our liability to the maximum amount permissible under applicable law. In particular, we shall not be liable for any damages that we cause unintentionally and we shall not be liable to you for any actual, incidental, indirect, special, punitive or consequential loss or damage howsoever caused, provided that nothing in this Agreement will be interpreted so as to limit or exclude any liability which may not be excluded or limited by law. If you are dissatisfied with any portion of the AncestryDNA Website, or with any clause of these terms, as your sole and exclusive remedy you may discontinue using the AncestryDNA Website.
Third Party Services. AncestryDNA may, from time to time, provide opportunities to users of the AncestryDNA Website to purchase services from third parties. The websites of those third parties are subject to terms and conditions different from those found here and it is your responsibility to ensure that you have read and understood them. AncestryDNA makes no warranty concerning, is not responsible for and does not endorse any third party provided goods or services, and you agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third party provider and not from AncestryDNA.
If a dispute arises between you and AncestryDNA, our goal is to provide you a neutral and cost effective means of resolving the dispute quickly. To that end, you agree to first contact AncestryDNA Customer Support at 1-800-958-9124 begin_of_the_skype_highlighting 1-800-958-9124 end_of_the_skype_highlighting to describe the problem and seek a resolution. If that does not resolve the issue, then you and AncestryDNA agree to the following methods to resolve any dispute or claim between us. First, you agree that this Agreement is governed by the laws of the State of Utah, without regard to its principles on conflicts of laws, and the federal law of the United States of America. Second, you agree that you will seek arbitration consistent with the rules set forth below before initiating any litigation. If arbitration cannot resolve the issue, you agree to submit to the personal jurisdiction of the courts located within Utah County, Utah for the purpose of litigating all such claims or disputes.
Any arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (collectively, “AAA Rules”). The AAA Rules and costs are available online at www.adr.org or by calling the AAA at 1-800-778-7879 begin_of_the_skype_highlighting 1-800-778-7879 end_of_the_skype_highlighting. YOU AND ANCESTRYDNA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and AncestryDNA agree otherwise the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding the foregoing, this arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. This arbitration provision shall survive termination of this Agreement.
We reserve the right to assign or transfer our rights and obligations under this Agreement. These terms are personal to you and, as a result, you may not without the written consent of AncestryDNA assign or transfer any of your rights and obligations under this Agreement.
You acknowledge and agree that AncestryDNA may disclose your information to third parties subject to this Agreement, the AncestryDNA Privacy Statement and if AncestryDNA believes that it is required to do so by law or a court order or when you give permission to make such a disclosure.
In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. Any failure by us to enforce any term of the terms of this Agreement shall not affect our right to require performance at any subsequent time, nor shall the waiver by us of any breach by you of any provisions of these terms be taken to be a waiver of the provision or provisions itself.
You agree to indemnify us against all liabilities, claims and expenses that may arise from any breach of this Agreement by you or otherwise as a result of your contribution of User Provided Content or your use of the Services or AncestryDNA Website.
Official correspondence must be sent via postal mail to:
Ancestry.com DNA, LLC
Attn: Member Services
360 W 4800 N
Provo, UT 84604
This Agreement, including any terms, conditions and policies expressly referenced herein, shall constitute the complete understanding and agreement between you and us, and shall supersede and cancel any prior or contemporaneous understandings and agreements, except as expressly provided otherwise by AncestryDNA.